Contact us

Contact Us

Contact Ribbonaura

We are here to make your shopping experience as simple and enjoyable as possible. If you have questions about our ribbons, an existing order, shipping, returns, refunds, or any other matter, our customer support team will be happy to assist you.

Customer Support

Email: support@ribbonaura.shop
Phone: (604) 347-6795

When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible. This helps us locate your order and respond more efficiently.

Mailing Address

Ribbonaura
3501-1351 Continental St
Vancouver, British Columbia V6Z 0C6
Canada

Order & Shipping Assistance

We offer free worldwide shipping on eligible orders. Our estimated delivery timeframe is 7–10 days. If you have questions regarding tracking information, delivery status, or your shipping address, please contact us using the information above.

Returns & Refunds

We offer free returns and refunds within 30 days, subject to the conditions described in our Return & Refund Policy. Please contact our customer support team before returning an item so that we can provide the appropriate instructions.

We appreciate your interest in Ribbonaura and look forward to assisting you.