Shipping policy

3. Shipping Policy

Last Updated: August 20, 2026

Thank you for shopping with Ribbonaura. We aim to make ordering our ribbons convenient for customers around the world.

Free Worldwide Shipping

Ribbonaura provides free shipping worldwide. There is no standard shipping charge for eligible orders delivered to supported destinations.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery time is an estimate rather than a guaranteed delivery date unless explicitly stated otherwise during checkout.

Order Processing

After an order is placed, it may require processing before shipment. During this stage, we verify order information, prepare the products, and arrange the shipment.

Customers will receive available order and shipping information using the contact details provided during checkout.

Tracking Information

Where tracking is available, tracking information may be provided after the order has been shipped. Please allow time for a carrier's tracking system to register and update shipment information.

International Orders

We ship internationally to supported destinations. International shipments may be subject to local customs procedures, import regulations, taxes, duties, or other requirements imposed by the destination country.

Any mandatory charges imposed independently by local authorities are governed by the applicable laws and regulations of the destination unless otherwise stated during checkout.

Delivery Delays

While we work to provide reliable delivery estimates, occasional delays may occur due to circumstances outside our reasonable control. These can include customs inspections, carrier disruptions, extreme weather, transportation problems, public holidays, unusually high shipping volumes, or other logistical events.

If your order appears significantly delayed, please contact our support team so we can review the available shipment information.

Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, contact us immediately at support@ribbonaura.shop. We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once fulfillment has begun.

Lost or Missing Packages

If your tracking information indicates a delivery problem or your package has not arrived within a reasonable period after the estimated timeframe, please contact us.

We will review the available information and assist with the appropriate next steps.