Refund policy

1. Return & Refund Policy

Last Updated: August 20, 2026

At Ribbonaura, we want our customers to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a 30-day return and refund policy.

30-Day Return Period

You may request a return within 30 days of receiving your order. To be eligible for a standard return, the item should generally be in the same condition in which you received it, unused or unworn where applicable, and with its original packaging.

Proof of purchase or your order confirmation may be required to process a return.

Free Returns

Eligible returns are free of charge. To begin a return, please contact us at support@ribbonaura.shop before sending any product back.

Our support team will review your request and provide return instructions when applicable. Products returned without first contacting us may experience processing delays.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number, a brief description of the issue, and photographs of the product and packaging when appropriate. Once reviewed, we will work with you toward an appropriate solution, which may include a replacement or refund.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original processing times charged by banks and payment providers are outside our direct control.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at support@ribbonaura.shop. We will make reasonable efforts to accommodate your request.

However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order.

Exchanges

If you would like a different product, design, color, or variation, please contact our customer support team. Depending on product availability and the circumstances, we will advise you on the most appropriate return or replacement process.